Is zoom info down9/7/2023 ![]() The company claims that its “software, insights, and data enable over 25,000 companies to sell and market more effectively.” As evidence, the company highlights strong annual (revenue) retention of “116%, 108%, and 109% in 2021, 2020, and 2019.” ZoomInfo’s 38-year-old founder and CEO, Henry Schuck, doubled down on this narrative during the company’s Q4 earnings call: ![]() ZoomInfo built its database through scraping email signatures, data brokers, and a handful of acquisitions. ![]() Upcoming legislation and ongoing litigation may add to the company’s headwinds.įounded in 2007, ZoomInfo has assembled a database of email addresses and phone numbers on over 100 million global contacts from over 20 million companies, which it sells for upwards of $10,000+. ZoomInfo often renews contracts against the wishes of its customers, threatens litigation to enforce renewals, and has admitted to the Washington State Attorney General of sometimes doing renewals “in error.” In addition, The Bear Cave has found that ZoomInfo’s data collection practices are much more aggressive, and potentially illegal, compared to its dozens of competitors. Through the Freedom of Information Act, The Bear Cave has obtained hundreds of pages of consumer complaints from small-businesses desperate to cancel ZoomInfo contracts. ![]() ZoomInfo Technologies (NASDAQ: ZI - $16.6 billion) describes itself as “a global leader in modern go-to-market software, data, and intelligence for sales, marketing, operations, and recruiting teams.” ZoomInfo markets itself as the champion of the small and medium businesses and claims “it’s our business to help grow yours.” Since its June 2020 IPO, ZoomInfo has repeatedly highlighted its 100%+ revenue retention metrics and best-in-class database - leading investors to value the company at around 20x revenue. ![]()
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